This is done manually, so it will take trzydzieści jest to 60 minutes jest to process the documents provided. After successfully providing the required documentation, the casino claimed he had a duplicate account, which led jest to a rejected withdrawal. The issue was resolved after he submitted another photo of himself along with proof of address, resulting in the casino finally processing his payout. We marked the complaint as ‘resolved’ in our system following this confirmation. A male player’s winnings were voided for breaching an unknown premia term.
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Access your favorite games directly through your mobile browser without the need for any downloads. Furthermore, HellSpin holds a reputable licence from Curaçao, a fact that’s easily confirmable pan their website. Adding owo their credibility, they have partnerships with over pięćdziesięciu esteemed online gambling companies, many of which hold licences in multiple countries.
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She initially contacted the przez internet casino in September of the year before owo verify her proof of age, as she did not have a license. Despite our team’s efforts to communicate with the casino and resolve the issue, the casino had failed owo cooperate. The complaint had been closed as ‘unresolved’ because the casino failed jest to reply and cooperate in resolving the complaint. There had been no progress even two weeks after the casino państwa notified about the player’s complaint. The player from Australia had her winnings cancelled aby HellSpin Casino after she submitted a withdrawal request, due owo allegedly betting a larger amount than was permitted.
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The casino’s actions were deemed appropriate as they followed their strict policy mężczyzna multiple account usage. After communicating with the Complaints Team, he had been advised owo wait for czternaście days for the funds to be processed. The player later confirmed that he had received the money, leading owo the resolution of the complaint.
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- However, subsequent withdrawal requests were denied and had been pending for trzech days.
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- We had advised the player jest to be patient and wait at least czternaście days after requesting the withdrawal before submitting a complaint.
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- The player has received the payment, and the complaint państwa closed as “resolved”.
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